FH
Fred H
1 reviews | Active since Dec 2018
08 Nov 2019, 13:09
MTN lost me as a customer
Good day,
I am very dissapointed in the reponse that I receive from Alice Van der Merwe, it seems that she have not even investigated my complaint, and she gives this very short, very rude, one line response (like it was copied and pasted)
Really am I not worth anything to MTN, after 15 years I am leaving, and MTN staff is like, okay you can leave, we are too big to fail attitudes.
Well MTN you lost me as a customer!
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Replies (1)
MTN South Africa's replyOfficial
08 Nov 2019, 16:05 Mr. Fred Hayward,
Thank you for your time.
We have requested for the call recording, they cannot trace the call with cell ***, have you used a different number when you made the call to our prepaid department
I have tried to call you on voice mail.
Please confirm the cell number used.
We had a chat with the Manager of prepaid he confirmed if you failed the security questions affidavit and ID copy is needed for the sim swap this can be done as well with a MTN store.
Kind Regards,
Alice
Thank you for your time.
We have requested for the call recording, they cannot trace the call with cell ***, have you used a different number when you made the call to our prepaid department
I have tried to call you on voice mail.
Please confirm the cell number used.
We had a chat with the Manager of prepaid he confirmed if you failed the security questions affidavit and ID copy is needed for the sim swap this can be done as well with a MTN store.
Kind Regards,
Alice
Best regards,
MTN South Africa's reply08 Nov 2019, 16:05
Official
Mr. Fred Hayward,
Thank you for your time.
We have requested for the call recording, they cannot trace the call with cell ***, have you used a different number when you made the call to our prepaid department
I have tried to call you on voice mail.
Please confirm the cell number used.
We had a chat with the Manager of prepaid he confirmed if you failed the security questions affidavit and ID copy is needed for the sim swap this can be done as well with a MTN store.
Kind Regards,
Alice
Thank you for your time.
We have requested for the call recording, they cannot trace the call with cell ***, have you used a different number when you made the call to our prepaid department
I have tried to call you on voice mail.
Please confirm the cell number used.
We had a chat with the Manager of prepaid he confirmed if you failed the security questions affidavit and ID copy is needed for the sim swap this can be done as well with a MTN store.
Kind Regards,
Alice
Best regards,