Mtn "lost items"

Three months ago, my boyfriend signed up for an MTN account and was supposed to receive an Honor tablet with a keyboard and cover. But when he got home, the keyboard was nowhere to be found! We went back to the store, and they had no idea that a keyboard was even part of the deal. It's been three months of waiting, and my boyfriend has left his number with the branch multiple times for the manager to contact him. But every single time, they ask for his number again! Like, they don't even have it on file or something. It's ridiculous. And then, nothing. No call, no update, no nothing. We're paying for something we haven't even received!

To make matters worse, my boyfriend gave them another chance and took out a contract for an Honor phone, which came with a PicknPay voucher. But when we asked the store about it, they just shook their heads and said it was out of their control. Absolutely disgusting behavior and zero communication skills. The MTN Table Bay Mall in Sunningdale should be ashamed of their customer service. We're fed up!