MTN looting money from its insurance customers

I have submitted my claim more than 4 months ago for my Samsung S7 and it has been stuck with your insurance partner. They came back to tell me that they received Samsung A8, a phone I have never used in my life. And as a result they cannot process my claim. I have always continued to pay my monthly fee but still no joy. The people assisting me are rude and expect me to fix something I did not mess-up. I also pay for data in the mtn sim card, but I have not used it since my phone got damaged.

Now they sent me an email saying I must provide them with my address so they can return the A8 because it's not the phone I insured. MTN continues to ditch claims and loot from its own customers.

I have lost a lot of money in this while process.

MTN, why do you continue to disrespect me like this when I honour my dues to you? Your insurance is useless. I want thus fixed now!!