MTN - look after your loyal clients - we've been ******!
At the end of September, I was contacted by MTN Rewards Co Mtn SA to upgrade my MTN South Africa contract as I was a loyal client. I was promised delivery of a new iPhone.
It is mid-February 2019, nearly 6 months later and I still have not received the phone. MTN South Africa takes my money, happily!
I have called at least 15 times and every time I have been promised that the matter has been resolved.
I again spoke to a Zandile on the 18th January, a consultant now advises that the delivery is still being processed!!!!!!!!!!!
This is ***** MTN South Africa Nobody is concerned, nobody returns calls, nobody follows up, nobody says, oh my, there is a phone here that has not been delivered since September last year!
#shockingMTN #**********MTN #nocustomerservice #MTNdoesnotcare
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we tried to contact you and the number provided seems to be a wrong number as it goes to somebody else. Please provide us with your ID number so that we can investigate.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that we tried to contact you and the number provided seems to be a wrong number as it goes to somebody else. Please provide us with your ID number so that we can investigate.
Warm Regards,Zanele MazibukoComplaints Management Team