MTN locks you IN

I have previously had a bad experience with Mtn many years ago, having had x3 contracts at same time. I stayed clear for over a decade until 2years ago when i thought to give it another chance as i really wanted the iphone.

My contract is dated from 21.12.2019. To 20.12.2021.

I went to the Sandton branch 5 times in the beginning of December to cancel the contract. They are always offline and eventually after a 45min wait on the last visit 13th Dec, i was told i can only cancel via call. And only after the 23rd..so i should call on 27th.

Today i call the retention and after a long gold, i was attended to. The guy said i am only giving notice now so i am stillin contract and worse i will have a debit till 15.02.2022 as today is noted as my notice. The CONTRACT ends.. I go i store, the same store who gave me the contract and they did not help me. This seems like a gimmick to HOLD us people to contracts so debits keep going out even though we are done with fhe 24months?

Why are you refusing when people need to cancel a contract when i have always made sure to pay whats owed? Come guys this is not good business practice .

I am not impressed at all with this stunt! You shouldn't force me to stay, you should cancel when payments are done.

Unimpressed for the last time