MTN loan phone.
<p>I am not happy with the service i am getting from the mtn insurance.</p> <p> </p> <p>Five weeks ago i returned my phone to them because it had a problem with the audion jerk port, they took more than three weeks to return it. The worst thing is that when i return it to the mtn store i bought it from they said they cant give me a loan phone however when i call the insaurance department no one answers my calls even after waiting for more than 30 minutes on the line.</p> <p> </p> <p>So after they fixed the audio port my phone came back with a problem that it didnt have before, the microphone is not working and still the store cant give me a loan phone.</p> <p> </p> <p>MTN will you please contact me and give me a loan phone while you are fixing what you broke on my phone!!!</p> <p> </p> <p>Knowing that you are such a big telecom company i seriously expect you to understand frustration regarding this.</p> <p> </p> <p>Regards</p> <p>A seriously disappointed customer by the service I am getting from you.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
I hope it will be soon.
I hope it will be soon.
Hi there.
I still havent heard anything from your side regarding this.
Hi there.
I still havent heard anything from your side regarding this.
