DM
Dale M
1 reviews | Active since Nov 2018
09 Nov 2018, 12:48
Mtn line suspension
I received an sms with an amount that I needed to pay,that payment was subsequently done and the proof of payment was sent through. The line was the activated
An hour later my service has been totally suspended and the consultant says it is escalated to credit management cos the payment has not been updated.
I am now told I could wait up to 72 hours to get the line reactivated.
Why when the payments are received is my line still suspended and what is the quickest route to get it activated.
Regards
Dale
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
12 Nov 2018, 08:37Good Day Dale
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that this matter has been escalated to our banking department and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that this matter has been escalated to our banking department and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply12 Nov 2018, 08:37
Official
Good Day Dale
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that this matter has been escalated to our banking department and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly note that this matter has been escalated to our banking department and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
13 Nov 2018, 07:34Good Day Dale
Kindly note that the payment was allocated to your account and the line has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Kindly note that the payment was allocated to your account and the line has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply13 Nov 2018, 07:34
Official
Good Day Dale
Kindly note that the payment was allocated to your account and the line has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Kindly note that the payment was allocated to your account and the line has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,