NC
Nick C

1 reviews | Active since Apr 2015

02 Apr 2015, 09:36

MTN line gets cancelled and still get billed

Nashua Line was cancelled in October, got a call back to say they can't cancel as they have sold the base to MTN.Not my problem as i cancelled and did all the correct things. To date MTN is billing me and i cannot for the life of me understand why i cancelled my line which I'm entitled to and they ignore and keep billing. I have been trying for three months to cancel and MTN is impossible in replying to mails and calls. Please can some one advise me or help me! Customer care at MTN is ridiculous and no one gets back to you and no one there knows what to do.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Apr 2015, 12:46
Official
Hello nickcooke1,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Your contract has been cancelled.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***