MTN - LINE CANCELATION

<p>* Early this year when ********** 00 become due for upgrade, I called to get info on cancelling the line as I’m now struggling to maintain my lines with MTN for the service received. I was advised to call in and place a request 30 days prior to termination.</p> <p>*Around July , to make sure of this, I spoke to a call centre agent gain and the lady I spoke to advised that I in fact need to call and cancel ON the date of termination and not 30 days before. I mentioned to her that, it can’t be right and she confidently insisted that the rules had changed.</p> <p>*On the 17th of August, since I set a reminder, I called again just to make sure and guess what, I had to cancel 30 days prior.</p> <p>* I put in a request, and a very helpful lady also CC'd me from email addressed ********** She advised I would receive a call from retentions within 48 hours. This call never came so I followed up on the 22nd.</p> <p>*Retentions then rep**** and advised that they will convert my line to prepared to which I rep****, that I wanted it cancelled all together - not migrated to prepaid. REF: Cancellation [# ********** 6]</p> <p>* Come 20th September, I was charged the full invoice amount for the month despite this being prorated until the 18th of September. I let it go.</p> <p>* Today when I called in, I was advised I can’t 'migrate' to prepaid until my balance was settled to R0.00. (I pay in arrears plus a few arrangements so this seemed almost impossible as I only know the amount due the next month in the current month so I will never be able keep up and clear this to ZERO).</p> <p>*I then picked up she kept saying ‘Migrate’ and again I advised that I wanted to CANCEL the Line not Migrate to prepaid. The lady then told me she would escalate as the request was captured incorrectly but just now, I got an email from Retentions to advise that my line has been MIGRATED TO MTN PREPAD despite an internal email below that requesting them to CANCEL THE LINE!!!! REF:migrate to prepaid [# ********** 6]</p> <p> </p> <p>How bad can this get really? I don’t understand. I am at wits end and I don’t know what more to do,</p> <p> </p> <p>I have mailed, I have called, been given wrong info more than once including this morning about payments and Pre-paid Migration and now I will probably be paying for more things that should be off my account?</p> <p> </p> <p>I demand a credit for the extra days charged in September and I will not be paying a single cent more to this line. I have not used this line in years and all I want is to close it please!!</p> <p> </p>