JO
Johann O

1 reviews | Active since May 2015

03 May 2015, 10:47

MTN LIMIT SUSPENSION ONE DAY AFTER UPGRADE

I have upgraded yesterday, 2015/05/02 to an MTNSky package. I have 3 contracts with MTN for work purposes. I have upgraded to MTNSky package due to me being on the phone a lot. This morning I received an sms stating that my account has been suspended due to my limit being reached on the account. My other 2 phones are still working, bearing in mind my spouse has the one phone and my mother the other. I have the MTNSky phone which is the iPhone 6. I am not happy with the service as I had problems due to their system when I did the upgrade and sat in the branch for more than 2 hours. Now, my line is blocked. I utilize my phone for work, therefore I could loose income should I not have a phone. I have never missed an MTN payment. Now I am getting penalized for upgrading???? I need my line suspension lifted immediately. I feel I cannot actually pay for a service that I am unable to utilize. When I phone 808 you hold for half an hour plus, and the call gets dropped anyway so the 808 service is JUST AS USELESS. MTN needs to sharpen up their game. I am ready for a fight- I WILL NOT PAY SUBSCRIPTIONS IF I DO NOT HAVE USE OF THEM_ FULL STOP. MTN is becoming a nightmare network- Pity....

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Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 09:51
Official
Hello OZZEY696,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.

According to our systyems,all the lines are active and working.

Regards
Refilwe
REQ:***