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MJ
Murray J

1 reviews | Active since Apr 2011

29 Jul 2018, 18:21

MTN likes to blame the victim of theft

Late yesterday morning I recieve and sms "Yello, you have been subscribed to music TV @ R2/day". Needless to say I had done no such thing. I immediately phoned MTN's help line where I was assured that I was not subscribed to any services according to their system. Today I recieve an sms from MTN saying that I had been billed R2 for this "service". I phoned MTN's help line again, where I'm informed that actually I was subscribed to this service. MTN claim that they can only "request" that the subscription is cancelled, but further than that they can do nothing to help, I must phone a number in JHB between 9am and 4pm weekdays to report my problem, until then the billing will continue. MTN refuses to reverse the ********** charges to my account. The consultant from MTN said that I had "sent a command" from my phone to subscribe to the service, so it wasn't their problem. Except, at the time that I received the first sms my phone was sitting on a desk, on it's charger, unused, where it had been since the previous evening.

MTN's tactic here seems to be to blame the victim of ***** and to do nothing to stop it. They are allowing third party companies to bill their subscribers accounts without the slightest evidence that their subscribers have consented to it. This makes MTN 100% complicit in the crime.

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Replies (2)
MJ
Murray J's update30 Jul 2018, 08:56
Reviewer Update
Sorry, but this is just a ******* cut-and-paste response. MTN is pretending they have no responsibility here. MTN, you have allowed a third party to extract money from my MTN account without my consent. I did not subscribe to this service, why am I expending time and money to sort out a problem that is of MTN's making. Banks are legally not permitted to allow debit orders from my account without my written consent, why is it that MTN seems to believe that they are above the law when it comes to this sort of thing. Conservatively it seems that 30% of the complaints on this site against MTN are related to these illegitimate from "services" that were never consented to. MTN cannot pretend this isn't a huge problem, that they are unaware of it, or that they have no culpability in the ***** being perpetrated, they are after all facilitating it on their platform. MTN, I expect you to re-credit my account with the funds that were illegitimately withdrawn.
MJ
Murray J's update31 Jul 2018, 11:49
Reviewer Update
An update Although MTN has told me that this is a 3rd part WASP over whom they have no control, WASPA has confirmed to me (in writing) that the "subscription service" for which I was being charged is hosted and supp**** directly by MTN. MTN, I await a proper (not cut-and-paste) response and resolution of this matter from you.