MTN LIFESTYLE TZANEEN MALL

<p><span style="color: #555555; background-color: #ffffff;">On the 20th march 2016 I submitted a claim at MTN store in tzaneen LIfestyle mall concerning a cracked iPhone 6 screen, the insurance people approved my claim within two weeks for a brand new iphone 6 and I also received an sms stating that I should pay 360 which is for access. I went to the store to show them the sms then one of their staff members told me to deposit the money to the account details provided, I did that then after went to the store to show them the proof of payment, the manager(christina) told me that I should not have deposited the money but instead pay directly at the store, she told me that she will claim for a refund and also report the matter to the head office then after when they have send the money back I can come get the phone. I waited for weeks to receive a call from them then decided to go to the store only to find that the manager (christina) did not submit the claim for a refund and the phone is not available at all mtn stores but there is another option which is to add 900 to get I phone 6plus and the contract won't change, I told the manager (christina ) to order the phone first I will pay after I have seen the phone but I won't pay the 360 for access. I waited again for weeks then went to the store only to hear that the iPhone 6plus is not available and i personally should look for the phone at other MTN stores this was said by the manager ( christina ). Till today i have not yet receive the phone.</span></p>