MTN LIES AND *****S PEOPLE'S MONEY AND DATA

On (or about) the 25th February 2021, I had access to the internet on my phone. I know this because my phone showed the icon attached, on my screen. I loaded 1G of data using my Yellow points. I did not receive that data, nor did I receive any notification informing me about the data having being loaded. I called MTN the following day to find out why the data was not loaded, I was told by the agent (I forgot his name) he told me that the reason why I did not receive the notification, was because there was a technical issue on MTN's side. During that call, he said "I am loading (refunding the points) back to you right now Mr Ntuli..." NOTHING HAPPENED!

Days later (Still not having access to the internet) I called again. It was only after about 2 to 4 calls, was I then told that the data was loaded, however, I had chosen it for only 1 hour. I said to the agent perhaps that may have been a mistake on my side. But it still does not explain why I didn't receive a notification regarding why it wasn't loaded.

I called again after a week. I spoke to a lady by the name of Wasila. Ref No (***) She informed me that she would escalate the matter. And that someone from MTN will call me later that day before 18h00. I said to her I am confident that nobody will call me because MTN has done this to me before. She assured me someone WILL. If not, I should expect a call personally from her on Monday 1st March. I DID NOT RECEIVE ANY CALL.

I called the call center again and asked the agent to personally give my number to Wasila. she told me "I can see her from where I am sitting and will give her your number to call you" I DID NOT RECEIVE ANY CALL. I called again days later for further information why the "refund of points" still had not been done. Nobody could explain. Mind you, all this time, I had NO ACCESS TO INTERNET. My phone continued to exhibit the 'no signal' icon (attached). I was told days later that the gig had been used. I asked, "How was it used when I had no access at all for days? They could not explain.

It is only on the 10th March 2021 (15 days after being told it would be resolved 24-48 hours later) was I told that the gig was indeed loaded. Why wasn't that picked up by anyone for 14 days?

I have been given the runaround and been **** to for 2 weeks, being told a different story with each different person I spoke to. I WANT MY GIG REFUNDED!!! Even if I did make the mistake of choosing an hour or day for the data. It still doesn't explain why I was told by YOUR agent that: A: "We had an issue on our side that's why you didn't receive the notification" B: "I am loading the refund right now" and nothing happening C: No notification that the gig had loaded D: No notification that the gig had expired Everything I have been told by your agents is just a lie and shows no interest in keeping your word or explaining anything to me in a satisfying manner. I will escalate this matter with Hello Peter, Consumer Complaints Commission, and all other online platforms to expose MTN's lack of respect and honesty. I NEED SOMEONE TO EITHER REFUND ME THE GIG OR CONTACT ME AS TO WHY THIS WHOLE ISSUE HAS BEEN SUCH A HUGE DISASTER! Below are the reference numbers to support my statement. I suggest you listen to your tapes (because I know you do record the calls). REF 1: ***REF 2: *** (Spoke to Belgrade) REF 3: *** (Spoke to Wasila) REF 4: *** (Spoke to Nokuphila Zulu) Regards