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Amanda N

1 reviews | Active since Feb 2011

31 Jan 2022, 14:21

MTN lies and no help offer with contract. Just computer generated emails....nothing more.

Most HORRIBLE customer experience from MTN It is now almost a month that I beg, cry, and plea for help with canceling a contract. I have been to 2 stores, but they seem unable to help. I have tried plenty of times to phone and send emails, and I have reached out to Facebook mail to MTN nothing, nada, no help or service. Just more computer generated emails saying we received your email from MTN and Mondo. Going to reach out to legal advise to get a legal person getting MTN to speak to a customer seeing that they refuse to help me, not even communicating properly, and lying with empty promises. It is seriously super bad that a client need to go through these lengths just to get help from MTN. Thank you for the WORSE CUSTOMER EXPERIENCE!!!!

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Amanda N's update15 Jun 2022, 16:46
Reviewer Update
why am I not surprised that MTN did not respond.....Since February 2022 I am trying to get you guys to take your Sq@#%#@$^%T account and STOP BILLING me for something I DON'T HAVE or USE.... I do not even get accounts from you guys but you keep on debiting my account and the b loody worse part is that you add it to my credit profile....who give you the right to add something to my credit profile that I have not used or have your device. I am going to seek legal advise because it cannot carry on like this....Mondo promise me everytime - oh we will look into your problem - then I never ever heard from them again since FEBRUARY 2022. Your service are worse than Telkom and it sucks big time.