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claudia F
1 reviews | Active since May 2011
16 Jan 2016, 16:49
MTN LIES ABOUT REFUNDING YOU WHEN THEY DEBIT YOU
MTN incorrectly debited me after the contract was cancelled, I have been fighting since October to get the money out of them!<br> When will they refund the money. <br> They keep saying a refund request has been sent, but the money is still not coming!
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MTN South Africa's replyOfficial
18 Jan 2016, 10:45Hello claudia77,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that a credit of R370.00 has been approved but not allocated to the account as yet. We have now requested the management team within our Billing Department to allocate it to the account and we will request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that a credit of R370.00 has been approved but not allocated to the account as yet. We have now requested the management team within our Billing Department to allocate it to the account and we will request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jan 2016, 10:45
Official
Hello claudia77,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that a credit of R370.00 has been approved but not allocated to the account as yet. We have now requested the management team within our Billing Department to allocate it to the account and we will request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that a credit of R370.00 has been approved but not allocated to the account as yet. We have now requested the management team within our Billing Department to allocate it to the account and we will request our Banking Department to refund it to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***