MTN lies

Got an offer to migrate my package to Made For Business M a few weeks ago, went through the process and finalized it (05.08.). Firstly the confirmation email did not specify when it will be switched on so a few weeks later I inquired and initially the call center agent had zero knowledge of this and only after I insisted she went to check and came back to me with the date of 28.08. for a switch on. 28.08. came and nothing happened so I called and asked and they told me that it should have been done but they don't know exactly why it didn't or when it will be done. Today they told me they are collecting the numbers which are not on and that they are escalating the query. The official response is that it will be done sometime today (same story as yesterday) and that it was escalated. No way for me to speak to someone higher than the call center or get any firm resolution commitment. Absolutely pathetic!!!