MM
Mzamo M
1 reviews | Active since Mar 2011
17 Jul 2015, 14:01
MTN **** About My Expired Contract
I had a contract with MTN and I decided not to renew it. I told them not to renew it but they continued to deduct from my account. We followed up 5 times at the Tygervalley branch. I have a letter that proves that the contacts was stopped but now they are taking legal action. MTN is disappointing and filled with lies. <br> <br> Yolanda Mahaeng<br> ***
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MTN South Africa's replyOfficial
17 Jul 2015, 15:07Hello mahaeng,
We are sorry to hear about your unfortunate experience. As you do not list your account or mobile number in your complaint I cannot follow up if the contract was indeed cancelled.
However - wrt your complaint: If you have written proof instructing MTN to cancel your contract, PLUS confirmation of acknowledgement thereof, then you should not be concerned at all.
If however you do not have the proof, then unfortunately the amounts in arrears will have to be settled
Kind regards
Larissa Meacher
Complaints Management team
We are sorry to hear about your unfortunate experience. As you do not list your account or mobile number in your complaint I cannot follow up if the contract was indeed cancelled.
However - wrt your complaint: If you have written proof instructing MTN to cancel your contract, PLUS confirmation of acknowledgement thereof, then you should not be concerned at all.
If however you do not have the proof, then unfortunately the amounts in arrears will have to be settled
Kind regards
Larissa Meacher
Complaints Management team
MTN South Africa's reply17 Jul 2015, 15:07
Official
Hello mahaeng,
We are sorry to hear about your unfortunate experience. As you do not list your account or mobile number in your complaint I cannot follow up if the contract was indeed cancelled.
However - wrt your complaint: If you have written proof instructing MTN to cancel your contract, PLUS confirmation of acknowledgement thereof, then you should not be concerned at all.
If however you do not have the proof, then unfortunately the amounts in arrears will have to be settled
Kind regards
Larissa Meacher
Complaints Management team
We are sorry to hear about your unfortunate experience. As you do not list your account or mobile number in your complaint I cannot follow up if the contract was indeed cancelled.
However - wrt your complaint: If you have written proof instructing MTN to cancel your contract, PLUS confirmation of acknowledgement thereof, then you should not be concerned at all.
If however you do not have the proof, then unfortunately the amounts in arrears will have to be settled
Kind regards
Larissa Meacher
Complaints Management team