MTN ****

On the 1st of Sep 18 I bought a brand new Nokia Sirocco from MTN Direct. On the 7th i was back at MTN LEPHALALE as the phone suddenly died and wouldnt start nor charge "sotware or internal issues"where they did an assessment and was told they will replace the phone with a new device within 14-21 days. After 15+ phone calls and visits to MTN LEPHALALE for an update they kept on syaing THEY ARE WAITING FOR THE SUPPLIER FOR A NEW DEVICE. I was told to consult with the MTN REPAIR CENTRE in Midrand. I phoned them 10+ times for updates as the 14-21day period expired as per MTN POLICY. Everytime myself and my wife phoned MTN REPAIR CENTRE OR MTN LEPHALALE we were told they are waiting for a new device. ONLY RECENTLY MTN REPAIR CENTRE informed me "somewhere someone made a mistake" apparently MTN Lephalale booked my faulty device as a repair not a replace as the phone was within warranty. WHY WOULD MTN LEPHALALE TELL ME THEY WILL REPLACE AS WELL AS MTN REPAIR CENTRE IN MIDRAND TELL ME THEY ARE WAITING FOR A DEVICE BUT NOW ITS SUDDENLY A REPAIR? NO WAYS. ITS been 63 days without my phone. MTN are lying, they **** to me, and to my wife who will testify to this. im Paying R500pm for a new device i dont have. R1000 DOWN THE DRAIN.

Please assist Thank you.