MG
Muzaffer G
1 reviews | Active since Jan 2015
19 Jan 2016, 14:18
MTN ****
Hi<br> <br> I was almost due for an upgrade and my Samsung S4 started to give problems. (Wasnt detecting my SIM)<br> I went in on a FRIDAY night.. I forgot my proof of purchase so the CW MTN consultant told my warranty ends the MONDAY and said that I can still book it in the MONDAY. I then went to MTN V&A on the SUNDAY to book it in and the consultant told me that MTN CW **** and that the warranty ended the SATURDAY. <br> <br> Is this what MTN does to ensure they dont fix their users phone?<br> <br> MTN quoted my just under
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MTN South Africa's replyOfficial
20 Jan 2016, 09:29Hello MGierdien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 09:29
Official
Hello MGierdien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,