MTN Liberty Mall

Super disgusted with the Manager at Liberty Mall in Pietermaritzburg. I purchased a screen protector from them when I upgraded my phone, they said that If the bubbles didn't disappear when I got home I had a month to come back and have it replaced. I did notify them that I live far away but will be back again in a month. I phoned the store prior to returning and explained that the bubbles were still there. They said sorry but the time has lapsed, I said no way, as I was there with my husband who was with me the day I had the screen protector put on. long story short, the Manager of the branch came out, was extremely rude, told me off in front of staff and clients. The manager in question is Shane, he told me he would replace the screen but if it does it again that he will not replace it. this is utter nonsense as these protectors are expensive to change, especially of the problem is with their product. Why should I pay for their incompetence.

I told him that that brach in particular will never see me again, Ive been a client with MTN for easy 15 years, and never has anyone ever made me feel the way that man had. No management s****s, no people s****s, what were you thinking employing someone so rude and disrespectful. I was so angry when I left there, I was shaking. I must have spent close to 2 hours waiting for my issue to be resolved, and on top of that I'm pregnant and standing at a counter for 2 hours... pathetic service....

Thank you to the 2 ladies who were assisting me, you ladies were great!!!!!

Shane, you should be ashamed of yourself, treating loyal customers with no respect what so ever! You are rude, and need to go back and learn to speak to people. You my friend have tons to learn regarding customer service.