MTN - *****
Logged a query 2 weeks ago and Zenetta Portia Viljoen and made some empty promises and still not sorted
Previous complaint : https://www.hellopeter.com/mtn/reviews/why-do-they-even-get-paid-if-they-cant-do-their-work- **********
And before that : https://www.hellopeter.com/mtn/reviews/mtn-dumb-idiots- **********
And this : https://www.hellopeter.com/mtn/reviews/useless-bunch-of-idiots- **********
There is many more
They sell dual call but have no idea how to make it wor****
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Replies (2)
MTN South Africa's replyOfficial
30 Oct 2018, 09:20Good day Edwin Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , will call back after 1pm to discuss the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply30 Oct 2018, 09:20
Official
Good day Edwin Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , will call back after 1pm to discuss the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
30 Oct 2018, 14:11Good day Edwin Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation and after you testing your number , as confirmed your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply30 Oct 2018, 14:11
Official
Good day Edwin Smith
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation and after you testing your number , as confirmed your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,