MTN: *****

<p>So...the result of my previous post re MTN's refusal to refund bank charges from bounced debit orders as a result of them wrongfully debiting my mother's account is as follows:</p> <p>Following my previous post here, I received a call at 8am the next morning from a certain ALICE VAN DER MERWE a representative of said cellular network provider. </p> <p>After a fairly heated discussion, featuring a lot of jargon and double-talk, which i can only assume is an attempt at bullying me into submission, Ms VD Merwe informed me that it was not MTN'S fault that there were no funds in the account causing the other accounts to bounce. </p> <p>I, however, do not get intimidated easily, and, in fact, despise bullies!</p> <p>A few minutes after the conclusion of that call, Ms VD Merwe called again, apologising for the previous call and said that following the submission of certain documents, the funds would be paid.</p> <p>I submitted the required documentation and was informed, via email, that the cash would be deposited within 3/5 days. That was last Monday (3/7/17). </p> <p>Today is the 11/7/17 and as yet no funds have been forthcoming.</p> <p>I sent 2 emails to Ms VD Merwe yesterday requesting an update as to the situation, without response. This in my book is both *********** and down right rude!</p> <p>I don't know if this stall tactic is intended as a ruse in the hopes that I'll go away, but let me inform all those at MTN, that I'll be sticking around like a rash.</p> <p>I will not give up until the funds have been paid. So why don't you just pay up and save us all a lot of grief. It's only R460.00. You've already admitted your guilt. So do the right thing!</p> <p>Unfortunately I cannot leave a minus star rating here, but if I could...well you can guess what you'd get...</p>