MTN LETTING THE PUBLIC DOWN ON N-1 HIGHWAY

Complaints MTN Good day COMPLAINT *** and Enquiry Reference Number *** This complaint was logged due to no-reception at my business for nearly 3 weeks. I own a business on the N-1, which is garage, including 2 fast food outlets on the N-1 highway between the Bela Bela and Modimolle off ramps. For up to 15 km, no reception/signal. For 3 weeks now, I have had no joy when calling from my phone and or when MTN customers are trying to use the MTN network at my business. 1. GENERAL IMPACT Beside the MTN customers not being able to use your network, it does have a great negative impact on the general running of my business. • Suppliers cannot get hold of us. • Some IT devices works with sim cards. • Customers trying to pay by phone does is unable to as no data connection is available. Beside the above, I feel I am honoring my obligation by MTN deducting my contractual payment, but they are not supplying a service. 2. BRAND DAMAGE Besides my BRAND as a business getting scarred, MTN is suffering damage to its brand! It feels like you do not care loosing 15km coverage! I need to be contacted urgently to be inform on this matter. NOT BEFORE 17:00 AS THERE IS NO MTN RECEPTION AT MY BUSINESS!!! EITHER CALL AFTER 17:00 OR ON THE LANDLINE BELOW! This matter has been unsolved for more than 14 days now and I will be taking this further if I do not have any feedback within 24 hrs.