MTN Lets me down!

I have been hounded for months by MTN Telle salespersons to upgrade one of my cell numbers Like everyone else is experiencing int he country. My daughter, who is using the SAID cell number app**** to have the number transferred to her name and after filling in all the documentation/Pay Slips/ Proof of Address/ etc, the store where we tried this for a month in succession said that our BIO-Metrics could not be captured to complete this transaction. The consultant then suggested to my daughter to UPGRADE first and then wait the 3-month period and then TRY move the account to her name. It was a tedious month of sitting in the store hours after hours, eventually after visiting the local store a few times to view the new arrivals, we app**** for an upgrade on the 25th August 2023. At the Matlosana Mall MTN store by B M (name has been provided to MTN customer complaints) It took almost 3 hours to get this upgrade done in the store because of various Head Office online problems and eventually after hours of waiting it was done.

The choice of phone was made with a period of 24 months repayment of R559.01 as stated on the signed UPGRADE document BUT NEVER or NOWHERE was it discussed - during the two months of in and out of store, was it mentioned or explained that it was a REMAINING DEVICE CHANGE! On the 30th of September, I was charged with an additional amount of R2100 as well as upgrade charges for this upgrade.

I lodged a complaint to the MTN Customer Services Department and MTN has responded with the following: " Please be advised that the procedure was supposed to have been explained to you as a client by the sales point as communication was shared through MTN communication platforms ,in that way as a client you will be given a chance in that moment to continue with the upgrade or not. Business rule says the device needs to be paid by the customer till the termination date when they process upgrade. Warm Regards, Mamokiritle Seloma "

I believe that we were incorrectly advised of any financial implication of the upgrade and I feel that the store as well as the telle sales people who hound us daily don't care as long as they can sell or get a product sold. Everyone is counting pennies, especially myself heading into personhood - why would I ever waste so much money on a "Cell" NEVER I am not happy - I am out of pocket and a BIG company like MTN sits back and gets away with things like this.

I have been a very LOYAL customer since 2007 and sadly MTN has NOW let me down!

What do I do?? What should I do.