1 reviews | Active since Sept 2015
MTN let us complicate your communications with faulty Mobile devices
<p>I bought my Phone from MTN Mall of Africa, it is a Huawei P8 Lite.</p> <p>I only have the device within a 5 month window , and now the device battery swollen.</p> <p>MTN Mall of Africa advised me to take my phone to a repair centre in Allandale.</p> <p>So i take my phone to the repair centre this morning and i get told that my device will be booked in and the consultant advises me that i should get a new phone. i absolutely agreee because its a brand new phone which is within warranty. Mtn now advises that they will change the motherboard in my phone. i find this to be unacceptable as i now have a redundant device.The device is faulty and it will never be the same and i am quiet sure i will have endless problems with it. my device is very clean and neat and there are no damages to it. MTN is rippping people of by not assisting them in the correct manner. i have received extremely bad service from the call centre to the walk in store at Allandale. This is so pathetic and what ever happened to good service.im am totally disgusted MTN. i have been a loyal MTN supporter until now and i will support MTN after this incident. </p>
So yesterday the call Centre told me the mother board will be replaced in my device.
Today i called in and now they tell me i have to wait for a refurbished unit.
Really this is nonsense and a load of bull****. Refurbishment is the distribution of products usually electronics and electricals that have been previously returned to a manufacturer or vendor for various reasons. Refurbished products are normally tested for functionality and defects before they are sold. It is repaired from manufacturer and resold. what utter nonsense. Once again im disgusted.
So yesterday the call Centre told me the mother board will be replaced in my device.
Today i called in and now they tell me i have to wait for a refurbished unit.
Really this is nonsense and a load of bull****. Refurbishment is the distribution of products usually electronics and electricals that have been previously returned to a manufacturer or vendor for various reasons. Refurbished products are normally tested for functionality and defects before they are sold. It is repaired from manufacturer and resold. what utter nonsense. Once again im disgusted.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***