mX
[email protected] Xavier
1 reviews | Active since Jan 2019
23 Jan 2019, 20:44
Mtn let down, again..
When it comes to tech bits and Bob's I wouldn't say I'm a beginner but when you're made to feel like an idiot for not being aware of how an mtn app can charge you extra on your monthly payment, then there's a problem. I asked mtn to setup the ability for me to BUY data using the app, I was ,"told sure that can be done". What they failed to mention was that if my mtn data runs out, then my entire limit of the R300 "pocket" will he depleted, then debited from my banking account. So R500 for my phone then another R300 for data I didn't even use...
May I mention (this is recorded on my data log) all that R300 worth of data was used up in less than 30mins of video streaming! I am disgusted in how expensive data is in our country and how quickly these data giants take advantage of customers on a very regular basis.
I have reached out to mtn multiple times and I just cant get this resolved, this is the second month the same thing happen, I just had my invoice now and I am not impressed!
I have every intention of going staight to the ombudsman if this doesn't get resolved soon. My intention isn't to damage the reputation of mtn but this is a really negative experience..
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MTN South Africa's replyOfficial
24 Jan 2019, 10:52Good day menyselfandi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that once any data bundle is used, you will be charged from your pocket or airtime remaining. This is the standard across all service providers. Also data is not charged for the duration used, it is charged for volume used. Streaming videos, depending on the quality of video and device used, can use R300 worth of data in under 15 mins.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that once any data bundle is used, you will be charged from your pocket or airtime remaining. This is the standard across all service providers. Also data is not charged for the duration used, it is charged for volume used. Streaming videos, depending on the quality of video and device used, can use R300 worth of data in under 15 mins.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Jan 2019, 10:52
Official
Good day menyselfandi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that once any data bundle is used, you will be charged from your pocket or airtime remaining. This is the standard across all service providers. Also data is not charged for the duration used, it is charged for volume used. Streaming videos, depending on the quality of video and device used, can use R300 worth of data in under 15 mins.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that once any data bundle is used, you will be charged from your pocket or airtime remaining. This is the standard across all service providers. Also data is not charged for the duration used, it is charged for volume used. Streaming videos, depending on the quality of video and device used, can use R300 worth of data in under 15 mins.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,