<p>I went to upgrade on the 15th of May. I chose a package from the booklet available. And was happy with the upgrade. I got home andon the internet saw a special that is running where I could get a better deal for the same price. I would have expected the person who helped me to know that there was a special. I phoned immediatley to cancel, but they did not do the cancelation. When I went to mtn again ons friday, they only did the cancelation.</p> <p>Now, a week and half later, the upgrade that had to be canceled, is missing in action. The phone was to be delivered back to mtn lephalale, but no one knows where it is. And in the mean time i have to wait and i do not have a phone, i can not upgrade to the package i want. And its been more than two weeks now.</p> <p>I am dissapointed as the person who did not do his job properly, is rude to me when i phone and ask what is the status on this matter. And also, that they do not know that mtn has specials that ofcourse would be more beneficial.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have escalated your query through to our sales supervisory team for urgent assistance.
Kind Regards,
Ishie.
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have escalated your query through to our sales supervisory team for urgent assistance.
Kind Regards,
Ishie.
Best regards,
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