oH
osrick H
1 reviews | Active since Mar 2009
24 Dec 2015, 12:45
MTN LEKKER *****S: AIRTIME & DATA DISAPPEARS
I have loaded 100MB data on 17.12.2015 and by 22.12.2015 it has expired even though I had about 82MB left. I have also loaded R5 airtime round about 20.12.2015 and now it gone even though I had over R4 left on 22.12.2015. This is not the first time this happening
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MTN South Africa's replyOfficial
29 Dec 2015, 14:09Hello osrick,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundle and the airtime balance of R 4.25 was depleted on internet connections. The Happy Hour bundle is only bundle that expired on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundle and the airtime balance of R 4.25 was depleted on internet connections. The Happy Hour bundle is only bundle that expired on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Dec 2015, 14:09
Official
Hello osrick,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundle and the airtime balance of R 4.25 was depleted on internet connections. The Happy Hour bundle is only bundle that expired on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundle and the airtime balance of R 4.25 was depleted on internet connections. The Happy Hour bundle is only bundle that expired on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***