MTN LEGAL TEAM terrible service

Dear MTN SA

I am writing this review to express my extreme dissatisfaction with the service I recently received from your company. I had high expectations, but unfortunately, my entire experience was nothing short of unsatisfactory.

Firstly, the communication from your team was severely lacking. There were multiple instances where I had to reach out to inquire about the status of my service. It has been frustrating and unprofessional to be left in the dark without any updates or proactive communication.

Moreover, the quality of the service provided fell far below my expectations. Its evident that little attention to detail was given, and to date there is no final outcome.

Furthermore, the overall customer service experience was subpar. The staff at Vaal Mall MTN I interacted with seemed disinterested and unhelpful. They were unresponsive to my concerns and did not make any effort to rectify the issues I encountered. This lack of accountability and willingness to address customer concerns further added to my disappointment.

Lastly, the MTN legal team has never responded to my queries, all the time I recieved automated response and reference numbers to my case, it has been 3 years now. I expected a higher level of expertise and professionalism, but unfortunately.

Based on my experience, I cannot in good faith recommend your services to others. The level of dissatisfaction I encountered during my interaction with your company was truly disheartening.