1 reviews | Active since Mar 2017
MTN LEGAL MEANS of communication sucks
<p>Good morning </p> <p>On the 7April I got a repky from mtn legal as ther is no other way of contacting them via telephone stating that my balance was R4474.40 which I paid R900 there after and now on the 30may I get a balance of R 10 624.18. MTN IS BUSY RIPPING ME OFF ...I want a call and a explanation as to why its 10k,I refuse to pay that amount I want answers and mtn legal is pathetic with there means of communication</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7