RT
Ronald T
1 reviews | Active since Oct 2015
15 Dec 2015, 09:02
Mtn Legal Department not reachable
Hello, <br> <br> I have been trying to get hold of MTN SP for a few days now. When I finally spoke to a human being they referred me to the legal department which number is engaged constantly. I then attempted to contact the call centre again only to get a message that they are closed for the festive season, Really? it is only the 15th? <br> <br> All I want is to cancel my contract and move on with my life.
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MTN South Africa's replyOfficial
19 Dec 2015, 10:10Hello Ronaldthorsen,
Thank you for your post via hellopeter
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have escalated the matter to our legal department, we will revert back to you with feedback on Monday due to the fact that their operational hours is Monday to Friday 8am-5pm
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo_Mas
Thank you for your post via hellopeter
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have escalated the matter to our legal department, we will revert back to you with feedback on Monday due to the fact that their operational hours is Monday to Friday 8am-5pm
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo_Mas
MTN South Africa's reply19 Dec 2015, 10:10
Official
Hello Ronaldthorsen,
Thank you for your post via hellopeter
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have escalated the matter to our legal department, we will revert back to you with feedback on Monday due to the fact that their operational hours is Monday to Friday 8am-5pm
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo_Mas
Thank you for your post via hellopeter
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have escalated the matter to our legal department, we will revert back to you with feedback on Monday due to the fact that their operational hours is Monday to Friday 8am-5pm
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo_Mas