Mtn legal department not answering calls

<p>I'm beyond frustrated. I have a contract with Mtn and have been a loyal customer for many years. I recently upgraded to a new contract. When I did this I specifically asked for my account to be capped at a specific amount. I receive a sms every month with the amount due. And this is what I pay. Last month I did have some financial difficulties and therefore did not pay. I contacted 808 to confirm how much to pay and how to have my account unsuspended. I was then informed that I owe R2500 and that my account is in arrears by 3 months. How is this possible if I received confirmation of payment from Mtn every month. Now that I want to sort this out the number I was given ********** 096 is either engaged or just rings.</p>