MTN - Legal Department is USELESS

SO, I had to make a payment to MTN Legal Department in order for me to get my line up and running again. I did that and went to the Canal Walk Branch so that they can send it to the Legal Department.<br> <br> When my account was activated, I choose to upgrade, but that was the biggest mistake!!Someone either the LD or the lady at CW put through the upgrade without me even being there or giving permission, however no notes were made and on their system my last upgrade was 2014. I have been struggling for a week to get this sorted out and it still isnt.<br> <br> Jade at N1 City has been helping me, but she isn't even getting a response from the LD... Jade has been a GREAT help, but I still don't have my phone...!!<br> <br> Hope you can sort this out ASAP!!!<br> <br>