1 reviews | Active since Jul 2016
MTN legal department giving me headaches
<p>I have been waiting tirelessly for MTN to provide me a letter to say that my account is up to date and remove the Legal status they have posted on my credit profile. Sent from pillar to post from one consultant who promises that it will be done in 48hours ...to one that says I must wait for seven working days. ..waiting for someone working at Legal department who is dealing with my account to contact me directly to explain. ...baffled no one can take responsibility in such a huge organisation and the account was paid 6June2016.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********