GG
Gerald G

1 reviews | Active since Mar 2020

04 Mar 2020, 11:43

MTN LEGAL DEPARTMENT AND CUSTOMER SERVICES

Apparently I have an account with MTN to my shock and horror and harassment. I have never signed up for or received any airtime or phone from MTN neither contract or prepaid yet im being sent SMSs and calls to pay an MTN account MTN needs to intervene as this is completely unacceptable as I have no service with MTN and im deeply troubled that my details are being used in some form of ***** id like MTN to explain how my details are being used and how I can I get some comfort that my details are not used **********ly and me not paying for a service I have never received!!! I would like MTN to assist me in this regard as my personal information is being used and the so-called account is affecting my credit score and need confirmation that my details will not be frequently used

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Replies (2)
GG
Gerald G's update04 Mar 2020, 13:45
Reviewer Update
not to mention that I've been holding for the legal department for 20mins!!!!
MTN South Africa
MTN South Africa's reply31 Mar 2020, 20:21
Official
Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly reply with your Id number in order for us to investigate and resolve your problem accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. 

Regards
Mike