MTN LEGAL DEPARTMENT AND CUSTOMER SERVICES

I've called MTN on the 25th of October 2017 for a new contract where the whole process went well until they told me I owe them money from a previous contract. That contract has been fully settled . According for them to finalise the process I must talk to their legal department about the outstanding amount. You can not contact them directly, you must send them an email and they will contact you. I’ve send the email and the response were as follows: “Dear Valued Customer Thank you for submitting your query through this medium of correspondence.

Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution. .

Your reference number for this query is ********** 8 . Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days). Kind Regards, MTNSP Legal Action Department MTN Service Provider “ Until now no feedback. I’ve even send emails to the some of their representatives that only “read” the email an also no response.