MB
Michael B

1 reviews | Active since Feb 2014

24 Feb 2016, 20:28

MTN Legal Department

My wife's account with MTN is in arrears. She has received no contact from MTN since November 2015. She no longer has the SIM card for the number in question, without which, there appears to be no means to contact MTN Legal Department to make payment arrangements.<br> <br> She has gone to 2 seperate branches and called the customer service number. Eastgate branch offered to email the Legal Department directly. However, the Legal Department did not respond. <br> <br> If MTN's Legal Department or alternatively the lawyers handling the account could contact her, she would like to make a payment arrangement.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2016, 14:05
Official
Hello MiB4Za,

Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***