1 reviews | Active since Nov 2012
MTN Legal Department.
I cant get hold of the MTN Legal Department and nobody doesn't want to help me.<br> <br> This is the mail that is send. <br> <br> Can you please tell me why my account is at the legal department?<br> <br> I have made payments every month. MTN *****ed up my account 3 months ago.<br> <br> So I arranged with them that I will pay extra every month. I payed R2000 last month and R1200 end of October.<br> <br> My statement that I got end of October said that the balance is R0. How does that work?<br> <br> I have called about 20 times and the last lady said she will email the legal department so that they can sort it out. I haven't heard anything yet. She also said there is nothing wrong with my account. So again this is not my fault and I need it so be fixed quickly.<br> <br> The service that I am getting is really bad. No body wants to help me and I cant get hold of the legal department. Every time I phone them they transfer me to the MTN Customer care and they tell me again to contact the legal department. This is really pathetic. <br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike