MTN Legal department.
<p>To whom it may concern. </p> <p>I have been with mtn for close to 9years as a contract subscriber, recently I fell behind due to some sort of delay on my debit orders coming off my account, as a result of this I fell behind. I paid the account up last month and was told by the consultant that my account is paid up and that im sorted now. I am in the process of applying for a home loan and the bond originator has coming back stating that I wont get the homeloan as MTN has me "Handed over" as a result of not paying my account, this is a massive issue as I would not want to lose and account due to there been a glitch in the system between the operational staff and legal.. as far as I know if an account is with the legal department you have to make a payment to the legal department, which is quite weird as I was able to pay my full account at an MTN store. This mail is merley just me reaching out and asking for legal to contact me as soon as possible so that we can get this matter sorted. Because at this stage I have an active account that is for some reason still sitting with the legal department. I NEED THIS LIFTED FROM ALL CREDIT PLATFORMS. I would like to be called asap on ********** . </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***2
