MTN Legal Department

<p>Ref. ********** 0 from mtn</p> <p>@Hello Peter, I am lodging this as an complaint to you since I feel that I am being abused and my credit record is also being harassed in this regard. I don’t have all the records to provide to you but MTN is now trying to harass me and my rights as a consumer are being ignored. I called their contact centre using my money and people in their offices turn to be difficult. Please act on those points made and advice me with the way forward.</p> <p> </p> <p>I asked for the following:</p> <p>1. Please provide me with the breakdown of how you arrived at the R247.50 balance if the account is still active</p> <p>2. Provide me with the usage breakdown of the profile</p> <p>3. Explain to me how you continued to have contract with me since I was defaulting and placed under legal for collection</p> <p>4. Once more, check your records and you will notice that I requested for this contract to be cancelled after I made a required legal collection amount as per the attachment</p> <p> </p> <p>I have provided mtn with proof of the payment.</p> <p> </p> <p>William Meintjies [ MTN South Africa ] ********** has never provided me with the feedback since he said he is taking this matter with his supervisor</p>