1 reviews | Active since Apr 2012
MTN - Legal Department
<p>I'm very disappointed in MTN. My stepfather has passed away and we were in process to transfer the account to my Mothers name. Now they have decided to switch off her phone competly without any indication why. I have phoned the shop were we signed the documents they told us to phone 808 and ask them to transfer us to the legal department. When I did that they told me to go back to the shop because the legal department doesnt have a direct number. The shop is supposed to sort out this.</p> <p>This is unexceptable and unprofesional.</p> <p>Why do they do the blame shifting card. I meen just go the ekstra mile and help us.</p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
I'm so verious at the MTN store and MTN overall.
They do not know the meaning of service.
The account was lifted from leagel. BUT guess what I'm still struggling to get the account transfered to my mothers name. The store tells me its in process but when I phone 808 they tell me they havent received any documents. How is this possible?
Really I dont want a reply I want service. Please phone me urgently regarding this!!!!!!
If I skip one month to pay guess what they cut my line BUT when I want service they just dont worry because the have my money already.
What really is unpleasent coping with the death of my stepfather and then people who just don't care for your loss and just see you as another customer. I hope one day when you are in the same boat as we are you will get the same service.
I'm so verious at the MTN store and MTN overall.
They do not know the meaning of service.
The account was lifted from leagel. BUT guess what I'm still struggling to get the account transfered to my mothers name. The store tells me its in process but when I phone 808 they tell me they havent received any documents. How is this possible?
Really I dont want a reply I want service. Please phone me urgently regarding this!!!!!!
If I skip one month to pay guess what they cut my line BUT when I want service they just dont worry because the have my money already.
What really is unpleasent coping with the death of my stepfather and then people who just don't care for your loss and just see you as another customer. I hope one day when you are in the same boat as we are you will get the same service.