1 reviews | Active since Jan 2017
MTN Legal department
<p>After months of settling my payment on a contract my details have still not been cleared on their system. I phoned the contact centre because I was told I am not able to speak to someone directly in the legal department. The service consultant could only refer my query to the relevant department and notified me that I would be contacted without any assurance of when this matter would be resolved and when I would be contacted. I'm not happy with the service and this is affecting my credit rating and leaving me with distrust in a company that I have chosen as my preferred service provider for a number of years.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
