1 reviews | Active since Aug 2015
MTN LEGAL DEPARTMENT
IN MARCH 2015 I MADE A MISTAKE ON MY MTN PAYMENT BY WRITING THE WRONG REFERENCE FOR MTN ON THE PAYMENT. SINCE THEN I TRIED TO CONTACT MTN AND WAITING FOR HOURS ON THE LINE TILL THE LINE CUTS OFF EVENTUALLY. AFTER HUNDREDS OF RANDS SPENDED ON TRYING TO CONTACT MTN JUST TO BE TOLD EVENTUALLY THE ACCOUNT HAS BEEN HANDED OVER TO LEGAL DEPARTMENT. THEN AGAIN I COULD NOT GET HOLD OF ANY MTN CUSTOMER CARE FOR ANOTHER 2 MONTHS. I KEEP ON PAYING MY ACCOUNT BUT THE LINE ARE BLOCKED. THEN THE ATTORNEYS CONTACTED ME AND I SEND THROUGH ALL THE PROOF OF PAYMENT AND THEIR RESPOND WERE ITS BEEN SEND THROUG TO MTN LEGAL DEPARTMENT. PLEASE CAN SOMETHING BE DONE BECAUSE I'M PAYING AN ACCOUNT WHICH I CANNOT USE AND NOW I SUDDENLY OWES MTN R4292. PLEASE!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The account is not the legal department. The payment paid over to MTN has been allocated to the account. I have sent to you the open items report to see the payments and balance.
We have open the line for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The account is not the legal department. The payment paid over to MTN has been allocated to the account. I have sent to you the open items report to see the payments and balance.
We have open the line for you.
Kind Regards,
Alice van der Merwe
***