MTN Legal,Coverage Customer service STINKS!!

It is just so shocking typing this complaint as I never imagined that it will all get to this. I am more then frustrated with MTN Team as I have sent over 40 emails to them and have been waiting for three months for my matter to me sorted out. My account was suspended due to lack of payment from my side because of some challenges. I became alright and decided to settle my account and so I sent an email to the customer service team and asked for my settlement amount . They took long to reply, so I decided to pay my account and paid a certain amount into MTN's account. I later received an email from the legal team with a settlement amount and we established that I had paid more than a R1000.00, and obviously I expected a refund. I sent an email with my proof of payment and asked what will happen with the extra amount that I paid but was told too many stories that do not make sense to me . I asked for my phone to be reactivated and still nothing . I asked to migrate to a prepaid, I was told it was done yet my number says \ not registered ". My number still does not work. I want my number/account sorted out"