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1 reviews | Active since Jun 2016

20 Dec 2016, 13:09

MTN/Legal Confusion

<p>Please can someone assist me with the reconnection of my phone?</p> <p>I have contacted Customer Care and they tell me that you have handed my account over to Legal ( ********** 096 & ********** 500) called both numbers and they tell me that my account has not been handed over to them, they have no record of me.</p> <p>Called Customer Care again and they tell me that they cannot help me and I have to speak to Legal.</p> <p> </p> <p>Please can someone assist me, I love MTN and would like to get me phone back up and running.</p> <p>I have paid the amount due plus a month upfront and plan on paying every month up front.</p> <p> </p> <p>Please can someone call me and help me!</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply20 Dec 2016, 13:19
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we have sent you complaint that we have sent your complaint through to our legal management for assistance.

Regards,

Ishie.

's update20 Dec 2016, 16:56
Reviewer Update

Hi Ishie,

Please can you let me know what is going on, I really love being with MTN.

Please do not make me move to another network.

's update21 Dec 2016, 11:22
Reviewer Update

Hi Ishie,

Still no reply and no-one has phoned me or come back to me about my account.

I am getting really frustrated!

Please can someone come back to me!

's update22 Dec 2016, 11:08
Reviewer Update

Hooray, my phone is now working!

Thank you so much MTN!

You are the best!