MTN LEGAL AND CONTACT CENTRE

MTN Customer Care is unable to put me through to their legal department. Amazing that 2 days ago, i called the same 135 number, and someone managed to put me through, when i got Ref number ***.

Today i am being sent from pillar to post, all agents, Mpho, Thabang, Buyelwa do not know where their Legal is. Legal i need my letter please, i have gone to the MTN shop twice to try and pay R400 that i see on my record, they said they are unable to process payment because they cannot see the account. 2 days ago i spoke to Robert Bongani, who assisted me, and said the account is closed and paid up, i should write and request the paid up letter, which i did, and i will receive the letter within 24hrs. Today i cannot get through, and still i am waiting for that letter. Very FRUSTRATED