1 reviews | Active since Mar 2009
MTN Legal a pseudonym for useless
<p>So after the previous saga of dying with an MTN contract we wentt rough the mission of returning the handset to a store, I sent the MTN legal department all the documents required and I get this...</p> <p> </p> <p>Y'ello!<br />Thank you for your email.</p> <p>kindly provide us with the proof that you returned the handset.</p> <p>Kind regards,<br /><br /></p> <p>I Scan and sent the form the store gave to stating the handset was returned... this is their reply...</p> <p> </p> <p>Y'ello!</p> <p>Thank you for your email.</p> <p>Please note the document is not clear</p> <p> </p> <p>I resend and query why I am still being billed... this is the reply...</p> <p> </p> <p>Y'ello!</p> <p> </p> <p>Thank you for your email.</p> <p>Kindly note we want proof that states that the handset was returned not invoices .</p> <p> </p> <p> </p> <p>Now is it just me or is it apparent that Legal are just trying to annoy the customer?</p> <p> </p> <p>What a useless bunch..</p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike