LB
Lilly B

1 reviews | Active since Jun 2017

21 Jun 2017, 16:28

MTN Legal

<p>Hi MTN, I settled my MTN contract on 13 June 2016 with the exact amount, they confirmed that the payment has been received and the contract has been de-activated and all is sorted, I recently received an email stating that i have been black listed due to outstanding payments on my contract! I have never used that number again because the contract was made paid up and susended! so I phoned MTN again and spoke to like 6 people each transferring me to another or giving me legal's number but each time I phone the people there say they don't work with legal they do activations! Finaly i thought I will try 1 more time, the only person that was helpfull in a very small way told me that he can see on the system that my account is paid up and was de-ativated in July 2016 and no billing was done there after, but I should still speak to Legal as they have to remove the black listing from my name as there could not have been any billing done after the settlement... also i have a huge credit on my account that has to be refunded to me as I Paid too much on my settlement amount that was given to me!!! Almost R3 000 in credit for a year and I get Black Listed! I do not get hold of MTN Legal no one contacts me back and none of the MTN 808 staff can help me, it is always another department and so I keep getting transfered.! </p> <p>Please can MTN contact me to sort This out and refund me my Credit!</p> <p> </p> <p>Lilly</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jun 2017, 23:02
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike