HK
Helene K

1 reviews | Active since Sept 2018

05 Sept 2018, 11:02

MTN Legal

What do I have to do to get my account out of the legal department? I have sent various emails and tried to contact them via the MTN Call Centre, all to no avail!

0
Replies (3)
MTN South Africa
MTN South Africa's reply05 Sept 2018, 11:42
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have tried to contact you, not available.

MTN ***

On the 7-5-2018 the balance on the account was R1766.07. Payment for R674.56 received left the balance on the 7-5-2018=R1091.51.

Received a second payment for R275.56 left the account balance on the 9-5-2018=R815.96 short paid. No payment received for your May invoices to August 2018.

The account balance now R5573.66.

Before the account can be removed from legal this balance need to be paid to clear the account balance and removal for legal status.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

HK
Helene K's update05 Sept 2018, 12:31
Reviewer Update
Hi Alice, Please send me an email adress to which i can forward a proof of payment! Also, I am not receiving my statements/invoices - how do we change that? Thanks for you quick response! Helene
HK
Helene K's update05 Sept 2018, 15:03
Reviewer Update
Hi Alice, Please send me an email address to which I can forward a proof of payment! Also, I am not receiving my statements/invoices - how do we change that?