1 reviews | Active since Feb 2018
MTN LEGAL
Good day Zara
I submitted documents for a ********** account which was open on my name since January 2018 MTN is not willing to assist me. I wrote a post on the 8th of February and they said they said it will be resolved after 10, 10 days has pass no response from MTN. What a pain they causing me. does MTN LEGAL exist?
See response from complaint officer.
Thank you for your post. The request was sent to the ***** department to investigate. Your reference 1- ********** 6907. Please allow +- 10 working days to received feedback.
DOLOLO
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the ********** have been resolved and a journal credit have been adjusted in your account.We have sent an urgent request to legal department to remove the account from Legal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the ********** have been resolved and a journal credit have been adjusted in your account.We have sent an urgent request to legal department to remove the account from Legal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,